Our service promise to you
Highest quality - Made in Germany
At enwitec, a proud member of the greenLink group of companies, we focus on the continuous training of our employees and the highest quality standards – Made in Germany. We guarantee you high-quality, tailor-made solutions for your projects in photovoltaic connection technology and energy storage solutions.
Product liability and warranty
Contact in the event of a warranty claim
In the event of a warranty claim, please contact the following address: rma@enwitec.eu. We will inform you about the handling and procedure for complaints and will try to help you as quickly as possible. Please do not act independently, but contact us immediately.
Complaint request and RMA number
To simplify the process for you and us, please use our complaint form (available for download). You will receive an RMA number in the course of processing. Please quote this number in all correspondence.
Regional adjustments
Our products are specially developed for the respective region/country, e.g. DACH (Germany, Austria and Switzerland). We cannot say to what extent technical requirements or laws in other countries have an influence on the installation. Please contact your dealer for further information.
Replacement deliveries and processing fee
For accounting reasons, replacement deliveries can only be provided against payment. If a justified complaint is made after returning and checking the replacement delivery, you will receive a credit note for this. Please understand that we have to charge a processing fee of 100 euros net in the event of an unjustified complaint and that the delivered item cannot be returned.
If, unless otherwise agreed, the item complained about has not been returned to us within 3 weeks, we will close the process and charge you the processing fee. We would also like to point out that further costs (technicians, experts, etc.) may be incurred in the course of processing your complaint. In the event of an unjustified complaint, we will pass these on to you if necessary.
You can download the complaint form to fill out here.
